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Missouri Department of Transportation

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Measures of Performance

MoDOT’s Tracker is a tool to assess how well we deliver services and products to our customers. Much like a GPS tracking system, this tool can only show the direction in which the department is headed. We must determine if it is going in the right direction to best serve our customers.

MoDOT’s Mission and Value Statements provide the basis for the Tracker. The 18 results are outcomes that our customers expect to see as we fulfill our mission. Each performance measure listed on the Tracker is designed to help us focus on successfully achieving these results. The Tracker will be published quarterly to ensure accountability and allow our customers to see the progress we are making towards those results that they expect.

Complete Tracker Document January 2009 (19.59 MB, 225 pages)

Tracker Divided for Quicker Downloading
Cover, Introduction and Table of Contents (396 KB, 6 pages)
Uninterrupted Traffic Flow (622 KB, 18 pages)
Smooth & Unrestricted Roads And Bridges (540 KB, 13 pages)
Safe Transportation System (570 KB, 23 pages)
Roadway Visibility (2.25 MB, 7 pages)
Personal, Fast, Courteous & Understandable Response to Customer Requests

(2.12 MB,  7 pages)

Partner With Others To Deliver Transportation Services (654 KB, 7 pages)
Leverage Transportation To Advance Economic Development (345 KB, 7 pages)
Innovative Transportation Solutions (2.39 MB, 9 pages)
Fast Projects That Are Of Great Value (2.03 MB, 21 pages)
Environmentally Responsible (431 KB, 11 pages)
Efficient Movement Of Goods (1.76 MB, 9 pages)
Easily Accessible Modal Choices (494 KB, 16 pages)
Customer Involvement In Transportation Decision-Making (357 KB, 6 pages)
Convenient, Clean & Safe Roadside Accomodations (2.08 MB, 10 pages)
Best Value For Every Dollar Spent (1.81 MB, 20 pages)
Attractive Roadsides (406 KB, 4 pages)
Advocate For Transportation Issues (407 KB, 10 pages)
Accurate, Timely, Understandable & Proactive Transportation Information (1.07 MB, 10 pages)
Tracker Archive  

The documents are provided in Acrobat Reader format. Free Acrobat Reader download PDF Icon

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Missouri Department of Transportation
Central Office
105 W. Capitol Avenue
Jefferson City, MO 65102
1-888-ASK-MODOT (275-6636)
1-866-831-6277 (Motor Carrier Services)
Driver's License Offices
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